Err_Internet_Disconnected [SOLVED]

Whether its a new TV series you are binge watching  or its the final inning of your favourite cricket team or you are in the  process of making a payment transaction. Whether you are using your smartphone or laptop, everyone hates an interruption. It is either an issue of a slow browser or disconnection of your internet services.

The foremost step to resolve your problem, is to check the status of internet on your device. Has the Internet connection been disconnected? Or has the Internet Services exhausted? The cellular signal strength is not good enough?

It is also possible that your connected device is too far from the wireless router. Also, there maybe be too many connections to the wireless router. Moreover, if the problem continues, it can led to error in the system or your device would resort to working slow and it may even crash. Below are some listed potential solutions to fix your problem.


Method 1- Fix Local Area Net work Settings

Having trouble connecting the Internet through a LAN connection?

Step 1 –  The first step involves checking the cables. Use the USB C port with an RJ45 dongle. Connect a network cable in good working conditions. From your PC or laptop to the LAN port on your modem or router. Make sure both ends of the cables are inserted securely.

Step 2 – Make sure that no other USB cable or other cables are connected to the broadband. Run the Network Troubleshoot.

Step 3 – Go to settings on your device, followed by update and security and then select troubleshoot.

Step 4 – Click on the internet connections and then on the run the trouble-shooter button. After its done, try your connection.

Step 5 – Reboot- Shut down everything and start your device. Disconnect the power from the modem as well as the wireless router. Leave them disconnected for at least one minute.

Step 6 – Shut down all the computers connected to the network and restart them again. When you are done, try your connection.

Method 2 – Clearing Browsing Data

Clearing Browsing Data on Firefox: One of the reason why your browser is working slow, is because of the cache, cookies and site data stored on your device. For a consistent browser, it is important to clear those cache, cookies and browsing data. In order to do, here are some steps you must follow:

Step 1 – Open your Firefox browser and make sure your browser is updated. Go to the browser menu, placed on the right top of the screen.

Step 2 – Go to options, and then select Privacy and Security. Scroll down to the options placed under Privacy and Security, and you will find Cookies and Site Data option.

Step 3 – Under, Cookies and Site Data, you will find the space used by cache and cookies on your disk space. Simply click on Clear Data. Your space has been cleared, for better browsing.

Clearing Browsing Data on Google Chrome

Like Firefox, cache, cookies and browsing data must be cleared from your device, for efficient browser. Here, are some steps to help you clear cache, cookies and browsing data:

Step 1 – Open the Chrome browser and make sure your browser is updated. Go to the browser menu, placed on the right top of the screen.

Step 2- Go to the Settings, from Settings you will come across several options. Click on Advanced under Settings.

Step 3 – Next, click on the Privacy and Security. Scroll down to the options, under Privacy and Security, and you will find Clear Browsing Data.

Step 4 – Click on the option, of the Clear Browsing Data.

There will be two options given- Basic and Advanced. Select from the either, as per your requirements.

Method 3- Reinstalling Antivirus

While using laptops or computers, it sometimes starts hanging. It maybe due to the virus present in the system or due to the cache and cookies. Virus may occur, due to insertion of hard drives or pen drives. It may also occur due to downloading of unnecessary files from the internet. Below are some mentioned steps for installation of antivirus for your laptops and computers.

(As per Quick Heal Total Security Antivirus)

Step 1 – Purchase a Quick Heal Total Security Antivirus CD. Type in the URL panel.

Step 2- In the Product Key Box, enter the digits given above the Barcode on the CD and click on submit.

Step 3 – After the page has loaded, click on the option of Download Software. Then, go to downloads of your device, and select on the Quick Heal file.

Step 4 – Once the Quick Heal Setup opens, click on download. An icon will appear on the desktop, cick on Register now and enter your Product Key number. Fill in the User Information Credentials.

Your Antivirus has been activated!

(As per McAfee)

Step 1 – Go to any browser and open the McAfee Antivirus login page. Enter your credentials, email address and your McAfee password and click on login.

Step 2 – Once the page has loaded, under the option of Protect your Device, click Download next to the product you want to be installed. Read and Accept the End User Licence, by clicking Agree and continue.

Step 3 – Double click to setup program. Restart your device.

Now you are  good to go!

Method 4- Delete WLAN Profiles (Wireless Profiles)

Following are some steps to follow to delete a Wireless Profile (as of Windows 10):

Step 1 – Go to the bottom left of your screen. Click on Settings, you will come across multiple of options. Select the Network and Internet option.

Step 2 – Scroll down to the option of Manage Wi-Fi Settings. At the bottom of the selected option, you will find, Manage known Networks.

Step 3 – Under the Manage known Networks section, all the networks that Windows 10 has stored, will be listed. Choose the Wireless Profile that you need to delete.

Step 4 – Click on the selected option, followed by pressing the forget option.

Voila! Your selected Wireless Profile is removed.


Above are some solutions to help you fix your internet connection services. If you are still facing trouble, despite trying all the above methods, there are chances there is a defection in your DSL modem or your router or your wire cable. There is also a possibility of a ISP configuration issue. It is advised to contact the Internet Service Provider and consult with them. It is also advised to check the radio frequency in which your device is functioning.

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